Introduction

These Terms and Conditions govern your use of the Defentra website and any services provided by Defentra. By accessing our website or engaging our services, you agree to these Terms and Conditions.

If you do not agree, please do not use our website or services.

About Us

Defentra provides cybersecurity consulting and related professional services, including but not limited to:

  • Managed Security Services
  • Microsoft 365 Security
  • Cyber Essentials Support
  • Penetration Testing
  • Security Architecture Consulting
  • Security Awareness Training

Website Use

You agree to use this website lawfully and responsibly.

You must not:

  • Misuse the website
  • Attempt unauthorised access
  • Distribute malware or malicious code
  • Copy or exploit content without permission
  • Use the site in a way that may damage availability or performance

Services

All services are subject to availability, scope agreement, and written quotation or proposal where applicable.

Specific deliverables, timescales, pricing, and responsibilities will be confirmed separately before work begins.

Quotes and Pricing

Any quotations provided are valid for the period stated in the quote unless otherwise agreed.

Prices may be subject to VAT or applicable taxes.

We reserve the right to amend pricing before formal acceptance.

Payments

Unless otherwise agreed in writing:

  • Invoices must be paid within the stated payment terms
  • Late payments may delay services
  • We reserve the right to suspend services for overdue accounts

Client Responsibilities

Clients agree to:

  • Provide accurate information
  • Supply necessary access, contacts, and cooperation
  • Maintain appropriate backups unless otherwise agreed
  • Review deliverables promptly
  • Use recommendations responsibly

Delays caused by missing access or information may affect timelines.

Cybersecurity Services Disclaimer

Cybersecurity reduces risk but cannot guarantee complete prevention of all threats, attacks, breaches, or service interruptions.

Defentra provides professional guidance, assessments, and recommendations based on information available at the time.

Penetration Testing

Where penetration testing is provided:

  • Written authorisation must be received before testing begins
  • Scope must be clearly agreed
  • Testing may identify vulnerabilities or service weaknesses
  • Clients are responsible for remediation unless separately contracted

Intellectual Property

Unless otherwise agreed:

  • Defentra retains ownership of pre-existing methods, tools, templates, and materials
  • Clients may use paid deliverables internally for their business purposes
  • Website content, branding, and materials remain protected by intellectual property law

Confidentiality

Both parties agree to keep confidential information private and only use it for legitimate business purposes, except where disclosure is required by law.

Limitation of Liability

To the maximum extent permitted by law:

  • Defentra shall not be liable for indirect, incidental, or consequential losses
  • Total liability shall be limited to the fees paid for the relevant service, unless otherwise required by law
  • Nothing excludes liability for fraud, death, or personal injury caused by negligence where legally prohibited

Termination

Either party may terminate ongoing services in accordance with agreed notice periods or contractual terms.

We may suspend or terminate services for misuse, non-payment, or unlawful activity.

Third-Party Services

Where third-party platforms or products are used (such as Microsoft 365 or hosting providers), their own terms may also apply.

Defentra is not responsible for third-party outages or policy changes.

Privacy

Use of personal data is governed by our Privacy Policy.

Changes to These Terms

We may update these Terms and Conditions periodically. The latest version will be available on our website.

Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales unless otherwise required by applicable law.

Contact

For questions regarding these Terms and Conditions, please contact Defentra through our website contact page.

Last Updated: April 2026